Driver’s Licence Renewal Turn-around time reduced

Tax Administration Jamaica has made operational changes that come Monday, February 1, 2021 will allow persons renewing their Driver’s Licence, to be able to pick up their printed driver’s licence within a maximum of 20 days of submitting their documents for renewal at any Tax Office. The Tax Authority has taken steps to improve the turn-around time, from a maximum of 8 weeks, depending on if the service was initiated at a processing or non-processing Tax Office. The new arrangements standardizes the process for greater convenience and improved customer satisfaction.

Taxpayers are being reminded that the payment for the renewal of a Driver’s Licence can be done online, on TAJ’s website at www.jamaicatax.gov.jm and the following documents submitted to any Tax Office to complete their transaction:
 

•  Printed copy of their receipt
• Completed “Application for Driver’s Licence Transactions” (Form F7)
• Passport sized photograph of the applicant (no less than 6 months and not certified)
• Copy of the expired/current Driver’s Licence (if available)

Please note that persons are not required to join a line to drop off their documents.

Motorists are reminded however, that they are allowed to operate a motor vehicle using
the receipt and current/expired driver’s licence, for a period not exceeding 60 days.

Additionally, persons who dropped off their Driver’s Licence renewal documents as of
December 1, 2020 at any Tax Office island-wide, are now be able to check using the new online Driver’s Licence Renewal Status service, on TAJ’s website to see if their renewed licence is ready for pick up. In addition to ascertaining the status via the Tax Authority’s website, taxpayers will receive a notification email along with instructions for pickup.

The status check process is as follows:

   1. Logging on to TAJ’s website at www.jamaicatax.gov.jm
   2. Enter User Name and Password
   3. Go to eServices and select option “DRIVER’S LICENCE RENEWAL STATUS”
   4. Under the eServices tab enter information required for renewal of driver’s      
       licence  status to include:
           a. Motorist’s TRN
           b. Payment Receipt Number

This additional service offering comes as TAJ continues its thrust to expand its online service offerings and to promote contactless business transactions.

For further information please contact the TAJ Customer Care Centre 888-829-4357 or visit www.jamaicatax.gov.jm.