TAJ begins suspension of some services to upgrade systems

As of December 1, 2015, Tax Administration Jamaica (TAJ) has begun conducting upgrading activities for the December 7 roll-out of phase two of its Revenue Administration Information System (RAiS). Customers are reminded that during this transition period several services will be limited or suspended to facilitate the system upgrades. As a result, taxpayers will be unable to carry out certain transactions relating to TRN, TCC, Zero-rating and eservices in relation to Income, Education, Payroll, Minimum Business and Asset Taxes.

Date

Transaction/
Services

Access

Note

Dec. 2

TRN, TCC

E-Services

Zero-rating

No service

Service not

available online

or at tax office

Dec. 3-4

TRN, TCC

Limited services

Dec. 3-4

E-Services

8am-6pm

Dec. 3-4

Zero Rating

No service

Dec. 5-6

E-Services

No service

Portmore Tax Office CLOSED Saturday, December 5

• Balances will not be updated on web view until December 7
• Traffic Ticket and Property Tax options will still be available
   online

Taxpayers are therefore advised to delay conducting related transactions until after the transition period ends, as TAJ works to improve its service efficiency and delivery with even greater convenience and security.

Once the system upgrades have been completed on December 7, taxpayers will be able to do even more with their online experience. At that time customers will be able to submit applications for their Tax Compliance Certificate (TCC) and initiate the Taxpayer Registration
Number (TRN) process electronically. Improved web services related to Income, Education, Payroll, Minimum Business and Asset Taxes will also be implemented on December 7.

For further information persons may call the TAJ Customer Care Centre at 1-888-Tax-Help (1-888-829-4357) or visit the website www.jamaicatax.gov.jm